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HELP & CONTACT

HJÆLP OG KONTAKT

Frequently Asked Questions

Your package should arrive within the below-mentioned number of days. However, delays with our couriers occasionally happen.


Please check your email to find your shipping confirmation including a tracking link. Keep in mind that updating tracking information can take up to 24-48 hours and because we ship from Denmark, some tracking links will only be updated when the parcel reaches the country of destination. Please be patient with updates, especially around the weekends.


If you have selected the STANDARD SHIPPING option, shipping of your parcel, after it has been dispatched, is:

  • Denmark: Up to 4 business days

  • Norway: Up to 9 business days

  • Sweden: Up to 7 business days

  • Germany: Up to 6 business days

  • Finland: Up to 10 business days

  • United Kingdom: Up to 7 business days

  • Mainland Europe: Up to 12 business days

  • USA: 2-4 business days

  • Rest of the world: up to 14 business days

If you have selected the DHL EXPRESS DELIVERY option, shipping of your parcel, after it has been dispatched, is:

  • Europe: 1-3 business days

  • USA: 2-4 business days

  • Rest of the world: 2-4- business days

Yes. You will receive a shipping confirmation by email including a tracking link within 24-72 hours after your package is shipped

If you wish to cancel your order, please call our Consumer Service: +4532176822.

Orders are usually dispatched from our warehouse the same day as we receive them. Once dispatched, we cannot cancel the order, unfortunately.


You have a 14-day right of return from the day the order is received. Please write to [email protected] with the order number. This must be done before the item is returned. Return costs are borne by you and the parcel must not be sent to a parcel droppoint / locker. You can only choose to get a refund.


If you wish to return, the goods must be sent to:


Postnord TPL A/S, Nordhøj 12, 4600 Køge, Att: LAKRIDS BY BÜLOW

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We are here 24/7 – all year round. Our virtual assistant responds immediately and can help you with most things. If you need personal assistance, we will ensure that a colleague takes over and follows up as soon as possible.

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Lakrids by Bülow, Sydholmen 5, 2650 Hvidovre, Denmark

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We try to answer emails within 2 business days, but due to seasonality, a longer wait can happen.


We hope you will be patient with us. If your request
is urgent, please call us at +443308227394. Monday - Thursday from 8am-4pm and Friday 8am-3pm or chat with us in the bottom right corner.


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